Did you know? Richmond Hill now offers e-billing for your water bill. Sign up today to view current and past bills.
View Your Water Bill Online
Properties in Richmond Hill are billed for water supply, wastewater service and stormwater management. These three charges are included on your water bill. Residential properties receive a bill every three months. Commercial properties are billed every two months. Properties not on City water or wastewater are billed stormwater management twice a year.
There are a number of ways to pay your Richmond Hill water bill:
Make a payment by cheque using our 24-hour drop-off box. Please attach your water payment stub to the cheque within your envelope. There is one drop-off box in our community:
- Municipal Offices at 225 East Beaver Creek Road (Ground floor)
You can also pay your tax bill or parking tickets using the drop-off box. Please do not use the drop off box for cash payments.
You can pay your water bills at most banks or through an automatic teller machine (ATM). You need the payment stub attached to your bill to make this kind of payment. Present your bill portion in-person to get a receipt stamp from a teller as proof of payment. Contact your bank from more information.
You can pay your water bill by mailing us a cheque payable to City of Richmond Hill. We also accept post-dated cheques for billing due dates. Send your cheque and water payment stub to:
Richmond Hill, Water and Wastewater Payments Processing Centre
P.O. Box 1998, Station B
Toronto, ON M5T 3G6
Post-dated cheques can't be returned. Please do not send cash through the mail. If paying by mail, the owner assumes responsibility for late arrival.
Your bank most likely offers telephone or internet banking options for easy bill payments such as your water bill. Contact your bank for more information. You need your 13-digit water account number from your water bill to automate electronic bill payments. Payments made through your financial institution can take 3-5 business days to reach us which may result in payments not being received until after the due date.
You can pay your water bill at our cashier's counter in Access Richmond Hill. We accept cash, cheques, money orders and debit cards. We do not accept credit cards for water bill payments. Please bring your water bill or payment stub with you when making the payment. Make a payment in person at:
Access Richmond Hill
225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4
Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday excluding holidays.
We offer two pre-authorized debit plans:
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An equalized plan, withdrawing payments on the first business day of each month
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A due date plan, withdrawing payments on the regular due dates
Learn more about our Pre-Authorized Debit Plans.
Richmond Hill has partnered with Paymentus Corporation, a third-party service provider, to bring you the convenience of paying your water bills online with your Visa or Mastercard. A service fee of 2.5% of the payment amount is charged by Paymentus for each payment up to a maximum of $10,000 per payment. This is paid by the payer.
To access this service, please visit our
Water Billing Portal. You will be asked for your 12-digit water account number, contact information, your credit card information and how much you want to pay. Richmond Hill does not receive any of your credit card information. Please note the processing time for payments made with your credit card is five business days.
Paymentus charges a 2.5% fee for use of their service. This fee covers payment handling and processing charges. Richmond Hill does not receive any part of the service fee.
We do not accept credit card payments by phone and Access Richmond Hill Advisors cannot accept credit card payments. However, kiosks that link to the secure website provided by Paymentus will be available at Access Richmond Hill for those who want to pay by credit card in person.
Credit card payments take up to five business days to be processed by Paymentus and provided to the City of Richmond Hill. Please pay in advance of your due date to ensure the payment is received by Richmond Hill on time.
You will receive an email from Paymentus within a few minutes of making the payment. The email will be sent to the email address you provide during the payment process. Please check your junk mail folder if you do not receive an email confirmation after a few minutes.
For any water bill related queries or issues, please contact Access Richmond Hill at 905-771-8949.
When you pay your water bill online using your credit card two separate charges will appear on your credit card statement. The first charge will indicate your water bill payment made to Richmond Hill and the second charge will indicate the 2.5% service fee charged by Paymentus.
What happens if I don't pay my bill?
If you don't pay your water bill by the due date, your account balance owing becomes due immediately. A final notice will be issued and if payment is still not received within 20 calendar days from the issuance of the final notice, the water arrears will be transferred to the property tax account for non-payment. Additionally an administration charge of $46.00 will be added to the water account. Please note, if your payment is received after the water arrears have been transferred to your property tax account, the credit will remain on the water account and the amount on the property tax account will remain outstanding.