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Animal Services

a group of animals including dogs, cats, puppies, a rabbit and a bird Pet Ownership and Animal Services
We understand that all pets, big or small, are an important part of their families in Richmond Hill. These animals provide love and support, as close companions to many residents, making them distinctive members of the community.

As such, pet owners have the responsibility for creating a positive relationship between their pets and the community.

Animal Services has rules and regulations in place through the Animal Control By-law to ensure the safety of all residents and animals.

Residents are encouraged to know their responsibilities, for their pets and the community!

To learn more about owning a pet in Richmond Hill, visit the following links:

  • Responsible Pet Ownership

  • Licensing Your Dog

  • Off Leash Dog Areas

  • Frequently Asked Questions

    Questions and complaints regarding Animal Services in Richmond Hill can be directed to:

    Richmond Hill By-law and Licensing Enforcement Office
    225 East Beaver Creek Road
    Richmond Hill, ON L4B 3P4
    Monday to Friday 8:30 a.m. to 4:30 p.m.


    In addition, the York Region Branch of the Ontario Society for the Prevention of Cruelty to Animals (OSPCA) provides the residents of Richmond Hill with dedicated Animal Control Officers and a state-of-the-art animal shelter, including an integrated adoption centre. The officers are available to respond to calls relating to wildlife and domestic animals. They enforce the rules about poop & scoop, dogs running at large and licensing, in addition to operating the free ride home program and assisting with lost pets. They can be reached at:

    Ontario Society for the Prevention of Cruelty to Animals (OSPCA)
    16586 Woodbine Avenue
    Newmarket, ON L3Y 4W1

    905-898-7122 ext. 319 or 1-888-668-7722

    NOTE: If you are the victim of an attack by a dog or your pet has been attacked, you should immediately contact the OSPCA, as well as York Region Police to report the incident. If you suspect animal cruelty or abuse of any kind please contact the OSPCA at 310-SPCA (7722) or as soon as possible.


    If your pet is lost, contact the OSPCA and Richmond Hill’s By-law and Licensing Office at the numbers provided above to report the missing animal. It may also be helpful to post ‘lost’ notices, including a recent photograph of the pet, in local stores, pet shops, veterinary clinics, online via social media and in the newspaper, at your own cost. Talking to neighbours and people in the community that may have seen your pet can also help locate them.

    If you have found a pet, contact the OSPCA or Richmond Hill’s By-law and Licensing Office at the numbers provided above. If possible, check the animal for a collar and identification tags that may help to locate the owner.

    If you have questions or concerns about your pets and the community, email for more information.

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