Try Our eServices for Self Service! Richmond Hill offers several online eServices and forms found at RichmondHill.ca/eServices to provide you with self-service to municipal services, programs and information.
A One-Window Approach to Customer Service The Town is committed to providing quality services to residents and businesses in the Town of Richmond Hill and what better way to do that than create a central point of contact for people to access a wide range of services. The Town's one-window contact centre, Access Richmond Hill, responds to general inquiries and concerns, processes applications, permits, work orders, program registration and completes payments, all at one location. Service is provided whether the inquiry comes via the telephone, walk-in or general e-mail.
The following services are also offered through Access Richmond Hill:
We Speak Your Language Assistance with Town services is available in more than 170 languages using Language Line Services. Contracted through the Town, Language Line Services will provide an over-the-phone interpretation service, through a three-way telephone conversation between Town staff, an interpreter and the resident who requires services in languages other than English.
How Language Line Works You have a question regarding information about Town of Richmond Hill services:
Assistance with Town Services is available in more than 170 languages using Language Line Services. Contracted through the Town, Language Line Services will provide an over-the-phone interpretation service, through a three-way telephone conversation between Town staff, an interpreter and the resident who requires services in languages other than English.You have a question regarding information about Town of Richmond Hill services:
Call 905-771-8800 or visit 225 East Beaver Creek Road from 8:30 a.m. to 4:30 p.m., Monday to Friday.
Request interpretation in your preferred language.
You will then be connected through a three-way telephone conversation.
Questions are then conveyed back and forth through the interpreter via telephone.
Accessibility The Town of Richmond Hill is committed to providing quality goods and services that are accessible to all customers that we serve. For more information visit our Accessibility section.
